Customer contact
In order to give you the best flight experience, we are here to help with any requests you may have before your flight. If you have been contacted by us about flight time changes or cancellations we are here to assist with any queries you may have.
Top Q&As about pre-flight requests
If you have any questions in mind about your request, we recommend that you check our FAQ page first. Please see below the most related Q&As about requests before flight.
My flight has been canceled, where can I apply for a new ticket?
In case of flight cancellations, you can change your ticket on our website or contact our call center.
Please click here in order to view general conditions and rules of your Open Ticket.
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How can I add extra baggage to my flight and what are the prices?
You can add baggage to your reservation from additional services on our website. You can find the extra baggage prices here.
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How can I change my ticket?
You can change your ticket on our website or you can get support from our call center.
In order to change/cancel your ticket, please first make sure that you’re logged in to our website.
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What are the cancellation and change conditions for the ticket type I have purchased?
You can find the change and cancellation conditions for your ticket type here.
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Our forms
Please select the appropriate form according to the subject you want to communicate with us, so your request can be evaluated by the related department as quickly as possible.
If you want to report any situation related to your expected flight or credit a refund for a canceled flight, one of our department teams will be happy to help using the details completed in your application.
Still need help?
If you want your request to be handled by one of our authorized Call Center agents, please visit our Contact page, you will find the relevant numbers and our working hours. Our Call Center team will be happy to help you.
Go back to the ContactContact
Learn about rules & regulations, baggage fees and lost & found.