Refunds & Claims

We regret when we have cause to cancel flights due to unforeseen circumstances and will try to minimize where possible any disruption.

In the event we have to cancel your flight we will refund you or change your flight to the nearest and most convenient. If you booked through a Travel Agent or Tour Operator they will deal with any refund or flight change. Should you have booked with Corendon airlines direct via our website or mobile app we will refund you using the details you used to purchase your ticket.

Corendon Airlines undertakes that it shall fulfil the requirements of passenger rights specified in SHY-Passenger EC261/2004 regulations, in case of any problems, delays or cancellations that may occur except for compulsory situations that may emerge beyond the limits of its discretion.

We are currently working our way through all refund requests. Due to general operations this is taking longer than expected so please bear with us and we will complete your request as soon as possible.

If you have a request or a complaint, you need to register here.  Once you have completed your registration you can add your request or complaint to our system.  Once logged you will be able to check the status of your request at any time.

The responsible department for refunds can only be instructed by our Call Centre.

You can file a complaint for delays over 3 hours (except natural disaster, weather conditions, force majeure and strike).

The airline company doesn't pay compensation if passengers are informed about a cancellation or change at least 2 weeks before the flight or if the cancellation or change is due to some extraordinary situations (like political instability, meteorogical conditions, natural disasters, security risks, unexpected flight safety deficiencies, strikes etc.).

You can access passenger rights in cases of notifications made less than 2 weeks in advance here. To file a complaint, please log in to your account.